PORT OF SPAIN, Trinidad , Nov. 15, CMC– Caribbean Airlines has confirmed that some passenger booking and travel information may have been compromised following a cybersecurity breach involving its reservations service provider, Amadeus IT Group.
The airline said it was notified that an unauthorised party had exploited a security vulnerability to gain access to booking and reservation records.
The breach also affected several major international airlines using the same service provider, including Japan Airlines, Singapore Airlines, Cathay Pacific, Finnair, Thai Airways, Korean Air and Qantas.
However, Caribbean Airlines has sought to reassure passengers that preliminary findings from Amadeus indicate that no payment card information was accessed and that the breach was limited to booking and travel-related data.
The airline said its immediate priority is to notify affected customers, with that process already underway.
Amadeus has since addressed the security vulnerability and implemented additional monitoring and detection measures to strengthen its systems against further unauthorised access.
Caribbean Airlines reiterated its commitment to protecting customers’ personal information and maintaining high standards of data security and privacy.
The carrier also apologised to passengers for any concern or inconvenience caused by the incident.
CMC/tt/kb/2026